Privacy Policy

This policy explains how we collect, use, store and share personal information in accordance with the New Zealand Privacy Act 2020.

Information we collect

• Account & identity: name, date of birth, username, login credentials, verification/eligibility details where required.
• Contact: email address, phone number, postal address.
• Transaction & support: payment-related records (processed by payment providers), communications, dispute and customer support history.
• Device & usage: IP address, device/browser identifiers, log data, pages viewed, timestamps, approximate location from IP.
• Analytics & cookies: cookie IDs and similar technologies to remember preferences and measure site performance.

How we use your information

• Provide and administer the service, accounts, and customer support.
• Security, fraud prevention, troubleshooting, and enforcing our terms.
• Compliance with applicable laws and responding to lawful requests.
• Improve features and user experience (analytics and performance).
• Send service messages; marketing only where permitted, with opt-out options.

Sharing

We may share information with service providers who help operate the site (hosting, analytics, security, communications, payment processing), professional advisers, and regulators/law enforcement where required. We do not sell personal information.

Retention

We keep personal information only as long as needed for the purposes above, including legal, accounting, dispute resolution and security needs, then securely delete or de-identify it where practicable.

Security

We use reasonable technical and organisational safeguards designed to protect information. No method of storage or transmission is 100% secure.

International transfers

Some providers may store or process data outside New Zealand. Where this occurs, we take reasonable steps to ensure comparable safeguards are in place.

Your rights (NZ Privacy Act 2020)

• Request access to personal information we hold about you.
• Request correction of your personal information.
• Make a complaint if you believe we have breached the Privacy Act.

Contact & complaints